Shipping Policy

1 Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2 Shipping Partners

We partner with trusted national and international couriers to ensure safe and timely delivery, such as:

• Domestic: Shiprocket, Delhivery, DTDC, India Post
• International: DHL, FedEx, Aramex, UPS

3 Shipping Charges

• Domestic Orders: Standard shipping is FREE for orders above ₹999. For orders below ₹999, a flat fee of ₹70 applies.
• International Orders: Shipping charges vary based on country, package weight, and courier service. Exact charges will be displayed at checkout.

4 Estimated Delivery Time

• Domestic: 3–7 business days depending on location.
• International: 7–21 business days depending on country and customs clearance.

*Delivery timelines may be affected during peak seasons or unforeseen delays.

5 Tracking Your Order

Once shipped, you will receive an email/SMS with tracking details to monitor your package in real time through our partner portal.

6 International Shipping & Customs

Customs duties, taxes, and charges (if applicable) are the buyer’s responsibility.

VGS is not responsible for delays due to customs procedures in the destination country.

7 Incorrect Address & Failed Deliveries

Customers are responsible for providing the correct shipping address. If the package is returned to us due to an incorrect address or failed delivery attempts, reshipping charges will apply.

8 Damaged or Lost Shipments

If your package arrives damaged, please contact us within 48 hours with photos of the package and items.

For lost shipments, we will initiate an investigation with the courier and arrange for a replacement or refund as per our Return & Refund Policy.